000 04912cam a2200457 i 4500
001 773
003 MYCC
005 20260716171157.0
008 130917s2014 nyua b 001 0 eng
010 _a 2013036968
020 _a9780143127130
_qpaperback
020 _a0143127136
_qpaperback
035 _a17888657
040 _aDLC
_beng
_cDLC
_erda
_dDLC
_dMYCC
042 _apcc
050 0 0 _aBF319.5.F4
_bS76 2014
082 0 0 _a153.6/8
_223
084 _aBUS012000
_aBUS019000
_aBUS059000
_2bisacsh
100 1 _aStone, Douglas,
_d1958-
_eauthor.
245 1 0 _aThanks for the Feedback :
_bThe Science and Art of Receiving Feedback Well (even when it is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) /
_cDouglas Stone and Sheila Heen.
264 1 _aNew York:
_bPenguin Books,
_c[2015]
264 4 _c©2014
300 _a348 pages :
_billustrations ;
_c21 cm
336 _atext
_2rdacontent
337 _aunmediated
_2rdamedia
338 _avolume
_2rdacarrier
504 _aIncludes bibliographical references (pages 325-335) and index.
505 0 _aThe feedback challenge. Three triggers -- Truth triggers. Separate appreciation, coaching, and evaluation -- First understand -- See your blind spots -- Relationship triggers. Don't switchtrack -- Identify the relationship system -- Identity triggers. Learn how wiring and temperament affect your story -- Dismantle distortions -- Cultivate a growth identity -- Feedback in conversation. How good do I have to be? -- Navigate the conversation -- Get going -- Pull together.
520 _a"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education"--
_cProvided by publisher.
520 _a"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers--but also family, friends, and in-laws--they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development--but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace"--
_cProvided by publisher.
650 0 _aFeedback (Psychology)
650 0 _aInterpersonal communication.
650 7 _aBUSINESS & ECONOMICS / Careers / General.
_2bisacsh
650 7 _aBUSINESS & ECONOMICS / Decision-Making & Problem Solving.
_2bisacsh
650 7 _aBUSINESS & ECONOMICS / Skills.
_2bisacsh
700 1 _aHeen, Sheila.
_eauthor.
906 _a7
_bcbc
_corignew
_d1
_eecip
_f20
_gy-gencatlg
942 _2ddc
_cBK
999 _c773
_d773