000			02065nam a2200361 a 4500
001			707
003			MYCC
005			20260227101011.0
008			260227s2023 nyu b 001 0 eng d
020			_a9781260474183 _qpaperback
020			_a9781260474213 _qhardback
040			_aMYCC _beng _cMYCC _erda
082	0	4	_223 _a153.6
090	0	0	_a153.6 _dGRE
100	1		_aGrenny, Joseph, _eauthor.
245	1	0	_aCrucial Conversations : _bTools for Talking When Stakes are High / _cJoseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory.
250			_aThird edition.
264		1	_aNew York : _bMcGraw Hill, _c[2022?]
264		4	_c©2023
300			_axii, 279 pages : _billustrations ; _c23 cm
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
500			_aIncludes index.
505	0		_aWhat's a crucial conversation? And who cares? -- Mastering crucial conversations : the power of dialogue -- Part I What to do before you open your mouth -- Choose your topic: how to be sure you hold the right conversation -- Start with heart: How to stay focused on what you really want -- Master my stories: How to stay in dialogue when you're angry, scared or hurt -- Part II How to open your mouth -- Learn to look: How to notice when safety is at risk -- Make it safe: How to make it safe to talk about almost anything -- State my path: How to speak persuasively, not abrasively -- Explore other's paths: How to listen when others blow up or clam up -- Retake your pen: How to be resilient when hearing tough feedback -- Part III How to finish -- Move to action: How to turn crucial conversations into action and results -- Yeah, But: Advice for tough cases -- Putting it all together: Tools for preparing and learning
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
700	1		_aPatterson, Kerry, _eauthor.
700	1		_aMcMillan, Ron, _d1946- _eauthor.
700	1		_aSwitzler, Al, _eauthor.
700	1		_aGregory, Emily, _d1975- _eauthor.
942			_2ddc _cBK
999			_c707 _d707