04609cam a2200397 i 4500001000400000003000500004005001700009008004100026010001700067020002900084020002600113035001300139040003400152042000800186050002500194082001600219084004500235100003600280245020200316264003800518264001100556300004000567336002100607337002500628338002300653504006700676505047800743520175001221520098402971650002603955650003303981650005504014650007104069650004404140700002704184773MYCC20260716171157.0130917s2014    nyua     b    001 0 eng    a  2013036968  a9780143127130qpaperback  a0143127136qpaperback  a17888657  aDLCbengcDLCerdadDLCdMYCC  apcc00aBF319.5.F4bS76 201400a153.6/8223  aBUS012000aBUS019000aBUS0590002bisacsh1 aStone, Douglas,d1958-eauthor.10aThanks for the Feedback :bThe Science and Art of Receiving Feedback Well (even when it is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) /cDouglas Stone and Sheila Heen. 1aNew York:bPenguin Books,c[2015] 4c©2014  a348 pages :billustrations ;c21 cm  atext2rdacontent  aunmediated2rdamedia  avolume2rdacarrier  aIncludes bibliographical references (pages 325-335) and index.0 aThe feedback challenge. Three triggers -- Truth triggers. Separate appreciation, coaching, and evaluation -- First understand -- See your blind spots -- Relationship triggers. Don't switchtrack -- Identify the relationship system -- Identity triggers. Learn how wiring and temperament affect your story -- Dismantle distortions -- Cultivate a growth identity -- Feedback in conversation. How good do I have to be? -- Navigate the conversation -- Get going -- Pull together.  a"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning   We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it.  That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.  The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well.  Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education"--cProvided by publisher.  a"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers--but also family, friends, and in-laws--they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development--but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace"--cProvided by publisher. 0aFeedback (Psychology) 0aInterpersonal communication. 7aBUSINESS & ECONOMICS / Careers / General.2bisacsh 7aBUSINESS & ECONOMICS / Decision-Making & Problem Solving.2bisacsh 7aBUSINESS & ECONOMICS / Skills.2bisacsh1 aHeen, Sheila.eauthor.