Crucial Conversations : Tools for Talking When Stakes are High / Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory.
Material type:
TextPublisher: New York : McGraw Hill, [2022?]Copyright date: ©2023Edition: Third editionDescription: xii, 279 pages : illustrations ; 23 cmContent type: - text
- unmediated
- volume
- 9781260474183
- 9781260474213
- 23 153.6
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MYCC Library General stacks | 153.6 GREN 2022 (Browse shelf(Opens below)) | Available | 11136 | |||
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MYCC Library Reference | 153.6 GREN 2022 REF (Browse shelf(Opens below)) | Not for loan | 11137 |
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| 150.72 MAT 2025 REF MINDMASTERS : THE DATA-DRIVEN SCIENCE OF PREDICTING AND CHANGING HUMAN BEHAVIOR / | 153.43 CHR 2017 REF Algorithms to Live By : The Computer Science of Human Decisions / | 153.44 GLA 2005 REF Blink : the power of thinking without thinking / | 153.6 GREN 2022 REF Crucial Conversations : Tools for Talking When Stakes are High / | 153.69 NAV 2008 REF What every body is saying : an ex-FBI agent's guide to speed-reading people / | 155.282 MOR 2021 REF Forensic Handwriting Identification : Fundamental Concepts and Principles / | 155.282 SEI 2009 REF The Definitive Book of Handwriting Analysis : The Complete Guide to Interpreting Personalities, Detecting Forgeries, and Revealing Brain Activity Through the Science of Graphology / |
Includes index.
What's a crucial conversation? And who cares? -- Mastering crucial conversations : the power of dialogue -- Part I What to do before you open your mouth -- Choose your topic: how to be sure you hold the right conversation -- Start with heart: How to stay focused on what you really want -- Master my stories: How to stay in dialogue when you're angry, scared or hurt -- Part II How to open your mouth -- Learn to look: How to notice when safety is at risk -- Make it safe: How to make it safe to talk about almost anything -- State my path: How to speak persuasively, not abrasively -- Explore other's paths: How to listen when others blow up or clam up -- Retake your pen: How to be resilient when hearing tough feedback -- Part III How to finish -- Move to action: How to turn crucial conversations into action and results -- Yeah, But: Advice for tough cases -- Putting it all together: Tools for preparing and learning
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